Terms of Use

Terms of Use

    1. This website is managed by the Australian Government Department of Human Services (Department). The following terms of use (Terms of Use) apply to activities on the mediahub.servicesaustralia.gov.au domain (Media Hub).
    2. By accessing or using Media Hub, you agree that you have read, understood and agree to be bound by these Terms of Use as amended and updated by the Department (We, Us, Our).
    3. We may amend or update these Terms of Use from time to time at our absolute discretion and will upload any amended or updated Terms of Use to Media Hub.
    4. These Terms of Use were last updated on 17 November 2015.


    1. Information provided on Media Hub is for general information and on the understanding that the Department is not providing professional advice on a particular matter.
    2. While We make every effort to ensure that the information on Media Hub is accurate and up to date We accept no responsibility, whether express or implied, for the accuracy, currency and completeness of the information.
    3. Before relying on the material, you should independently check its relevance for your purposes, and obtain any appropriate professional advice.
    4. For reasons of succinctness and presentation, the information provided on Media Hub may be in the form of summaries and generalisations, and may omit detail that could be significant in a particular context, or to particular persons.

Links to other sites

    1. Some site pages contain links to third party sites not managed by Us. Those sites are not within Our control and do not follow the same privacy, security, or accessibility standards as Ours. We are not responsible for the content or availability of those sites, their partners, or advertisers. Any link to an external site is provided for your information and convenience only.
    1. Unless otherwise noted, copyright in Media Hub is owned by the Commonwealth of Australia, represented by the Department.

Creative Commons Licence

    1. Except where otherwise noted, content on Media Hub is licenced under a Creative Commons Attribution 3.0 Australia Licence, with the exception of:
      • The Commonwealth Coat of Arms;
      • The Australian Government Department of Human Services logo;
      • Any protected names and symbols under Commonwealth legislation;
      • Any registered trade marks owned by the Commonwealth of Australia; and
      • Content supplied by third parties (as identified).
    2. Full details of the licence terms are available on the Creative Commons website: http://creativecommons.org/licenses/by/3.0/au/.
    3. The terms of use for the Coat of Arms are available from the Department of Prime Minister and Cabinet website.
    4. Whenever a third party holds copyright in material presented on Media Hub, the copyright remains with that party.  Their permission may be required to use the material.  The Department has made all reasonable efforts to:
      • clearly label and attribute material where the copyright is owned by a third party; and
      • ensure that the copyright owner has consented to this material being presented on Media Hub.


    1. Full details of Our privacy obligations can be found on Our website: https://www.servicesaustralia.gov.au/individuals/privacy  


Accessibility compliance

    1. Under the Disability Discrimination Act 1992 (Cth), all Australian Government agencies are required to ensure information and services are provided in a non-discriminatory and accessible manner.
    2. Media Hub has been designed to meet the Australian Government standard. We aim to meet Web Content Accessibility Guidelines (WCAG) 2.0 level AA. Meeting these guidelines improves accessibility and your overall user experience.
    3. We are constantly improving Media Hub. We continue to explore alternative accessible solutions to make it easy for you to access information. If there is information you require that you cannot access please contact media@servicesaustralia.gov.au

Using Media Hub

    1. You can change the size, font and colour of the text by following your browser’s help instructions.
    2. Pages on Media Hub can be printed using your browser’s print function. For general instructions, read our website accessibility tips.

PDF and other document formats

    1. PDF files are used on Media Hub for large documents, printed forms and other resources such as translated information. Where the document is not designed to be exclusively printed, an accessible alternative file will accompany it. Any PDF viewing software should open PDF files on Media Hub except for some fill-able forms that may need special software.
    2. We are working towards improving the quality of our PDF files on Media Hub to ensure accessibility features are added to each file including:
      • correct reading order;
      • alternate text for images imbedded;
      • correct title;
      • tagging; and
      • bookmarks.

Video and audio

    1. All video, audio and other multimedia on Media Hub will include an accessible transcript for download located near the player. They are designed to be viewed on a low bandwidth connection but you may still need to wait for it to buffer enough for you to watch or listen to it smoothly. If you cannot view the video or listen to the audio, make sure that your firewall is not blocking the file and that your system supports the format.


    1. We accept no liability or responsibility for any interference with or damage to a site visitor’s computer, software or data occurring as a result of accessing Media Hub. Visitors should ensure they have adequate protection against viruses when accessing the Internet.
    2. For information and tips regarding online security, see Our website: https://www.servicesaustralia.gov.au/individuals/subjects/scams-and-identity-theft

Third party linking policy

    1. The aim of Media Hub is to communicate Our services by supporting an informed and engaged citizenry. Links to external websites are established and retained at Our discretion. Without control, the number of external links on Media Hub becomes difficult to maintain and audit appropriately.
    2. We link to government (.gov), government funded (.org) or educational institutions (.edu) with a national focus. We source an alternative site that through its own primary sources, include pathways to community and state based organisation sites.
    3. Media Hub may include links to commercial websites. A commercial website is defined as a business site designed to generate income through the provision of services and products. Where links to commercial sites are included on Media Hub, this does not indicate or imply any affiliation or endorsement between that commercial entity and Us.
    4. When considering a request to link to another websites we evaluate if it:
      • provides official government information or services – is it a .gov, .org or .edu website?;
      • complements existing information, products and services on Media Hub;
      • is accessible and applicable to a wide, national audience;
      • has content that is relevant, useful and authoritative for citizens, businesses or other key stakeholders; and
      • has information that is authoritative and current.
    5. External links that meet the criteria are included either:
      • immediately following the related paragraph using a bullet point; or
      • at the end of the page under a sub heading Other information sources or For more information.


    1. A cookie is a piece of information contained within a small file that a website sends to your browser when you access information at that site. Media Hub uses session-based cookies to gather website usage data. You can change your web browser settings to reject cookies or to prompt you each time a website wishes to add a cookie to your browser.


  1. These Terms of Use are governed by the laws of the Australian Capital Territory, Australia, and you agree to submit to the exclusive jurisdiction of the Courts of the Australian Capital Territory.
  2. If any of the terms forming part of these Terms of Use are held to be invalid, unenforceable or illegal for any reason, the remaining terms will continue in full force.
  3. Unless the contrary intention appears, a reference in these Terms of Use to:
    1. a document (including these Terms of Use) includes any variation or replacement of it;
    2. a clause is a reference to a clause in these Terms of Use;
    3. law means common law, principles of equity, and laws made by parliament (and laws made by parliament include State, Territory and Commonwealth laws and regulations and other instruments under them, and consolidations, amendments, re-enactments or replacements of any of them;
    4. the singular includes the plural and vice versa;
    5. the word “person” includes an individual, a firm, a body corporate, a partnership, a joint venture, an unincorporated body or association, or any government agency;
    6. “us” includes our officers, employees, affiliates, suppliers, distributors, agents and advisers.
  4. Headings are for convenience only and do not affect the interpretation of these Terms of Use.