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Tag: On the record

Tag: On the record

Important information about COVID-19

Services Australia touches the lives of almost all Australians. We want to reassure you we’re working hard to provide the best support we can during this difficult time.

Continue reading “Important information about COVID-19”…
Posted on: 19 Mar 2020Written by: Digital Media

13 August 2019 – Correction – Reporting on compliance staff

Recent media reports about our compliance review teams contain factual errors and misrepresentations that require correction. The latest coverage continues to wrongly refer to online compliance as automated debt-raising.

Continue reading “13 August 2019 – Correction – Reporting on compliance staff”…
Posted on: 13 Aug 2019Written by: Media Hub

2 August 2019 – Medicare data collection for medical research purposes

We would like to clarify recent inaccurate reports about how the department uses data collection for medical research purposes.

Continue reading “2 August 2019 – Medicare data collection for medical research purposes”…
Posted on: 02 Aug 2019Written by: Digital Media

8 May 2019 – Correction of inaccurate reporting by iTWire

iTWire today made inaccurate and misleading claims in its story titled DHS cares little for the privacy of Australians.

Continue reading “8 May 2019 – Correction of inaccurate reporting by iTWire”…
Posted on: 08 May 2019Written by: Digital Media

10 April – Carer Allowance reporting

We value the important role of carers and want to clarify reporting in WA Today (10 April 2019) about transitioning from a child to an adult Carer Allowance.

Continue reading “10 April – Carer Allowance reporting”…
Posted on: 10 Apr 2019Written by: Media Hub

25 March – Correction – compliance activities

Reporting in The Age, The Sydney Morning Herald and The Canberra Times (25 March 2019) included misleading information about how we conduct our compliance activities.

Continue reading “25 March – Correction – compliance activities”…
Posted on: 27 Mar 2019Written by: Media Hub

Service Delivery Partners

Recent remarks about the training and quality of work provided by the department’s Service Delivery Partners are unfounded.

Operators from our suppliers manage calls in exactly the same way as our own staff.

Continue reading “Service Delivery Partners”…
Posted on: 20 Dec 2018Written by: Media Hub

19 November 2018 – Correction of inaccurate reporting on A Current Affair

A Current Affair on Thursday 15 November 2018 reported misleading information about how a person’s home is assessed when they need to enter aged care or a nursing home level of care. 

Continue reading “19 November 2018 – Correction of inaccurate reporting on A Current Affair”…
Posted on: 19 Nov 2018Written by: Media Hub

2 November – Correction – Tasmanian staffing arrangements

Recent commentary about our Tasmanian staffing arrangements is missing context we gave at Senate Estimates on 25 October 2018.

Continue reading “2 November – Correction – Tasmanian staffing arrangements”…
Posted on: 02 Nov 2018Written by: Media Hub

1 November 2018 – Correction – Customer satisfaction and complaint levels

Public discussion on Centrelink customer satisfaction and complaint levels does not reflect the full context provided by officials to Senate Estimates last week and information contained in our recently published 2017-18 Annual Report.

Continue reading “1 November 2018 – Correction – Customer satisfaction and complaint levels”…
Posted on: 01 Nov 2018Written by: Media Hub

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