From 1 February 2020, the Department of Human Services became Services Australia.
Ethos CRS today released the 2021 readability scorecard: Australian Government agencies. The report included outstanding results for Services Australia, using the agency website as a case study. It had a readability score of 119.3, higher than the benchmark of 100. This was also far above the best document in the survey, which scored 50.8.
Services Australia is reminding people that debt recovery activity will recommence in February 2021, following the end of the nationwide debt pause in response to coronavirus.
We recently started using Single Touch Payroll (STP) to make it easier for Centrelink customers to report their income.