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From 1 February 2020, the Department of Human Services became Services Australia.

Services Australia website tops the 2021 readability scorecard

A tablet displaying the Services Australia website

Ethos CRS today released the 2021 readability scorecard: Australian Government agencies. The report included outstanding results for Services Australia, using the agency website as a case study. It had a readability score of 119.3, higher than the benchmark of 100. This was also far above the best document in the survey, which scored 50.8.