Statement about Child Support system issues – 28 March 2018

Claims by the CPSU that the department’s Child Support system has been completely inoperative for four days are simply incorrect.

Some customers and staff have experienced intermittent issues which have been resolved. Full services are available for customers.

Child Support customers have not missed payments they are due and will not be affected ahead of the Easter holiday.

Staff have been supported throughout the process with regular updates from management.

We apologise for any inconvenience caused.