Services Australia touches the lives of almost all Australians. We want to reassure you we’re working hard to provide the best support we can during this difficult time.
Our priorities are the health and safety of our staff and customers, and to make sure Australians continue to have access to government payments and services.
To minimise the spread of COVID-19 and the impact on our services, we’re following the advice of the Australian Government Department of Health closely, using the most up to date health and hygiene processes in our service centres and workplaces.
There may be changes to the way we do things as the COVID-19 situation unfolds. Our customers and staff will be at the centre of these decisions. We’ll communicate any changes as they happen.
Our service centres and health and safety
Our service centres are open during business as usual hours. We’ll continue to operate our service centres in line with the Australian Government Department of Health’s COVID-19 response guidelines.
To help us manage the demand on our on the ground staff we need you to use our digital services if you can. This will free up our staff so they can help those in our community with more complex needs.
If we need to make changes to our service arrangements in response to this situation, we’ll let you know. The best place to keep up to date with these changes is to go to servicesaustralia.gov.au/servicechanges
You may have noticed small changes at our services centres already. We’ve introduced social distancing measures. We’ve changed our approach to providing self service assistance in our service centres. Our service centres also display important health information about COVID-19 and reminders about good hygiene.
When you visit one of our service centres, we’ll ask if you’ve recently travelled overseas or had contact with a confirmed case of COVID-19. If you have, we may ask you to leave and complete your business online or over the phone.
We must remain vigilant to protect the health and safety of our community. We’re here to help and we’ll work with anyone affected by COVID-19 to make sure they have access to our services.
How to contact or do business with us during this time
We understand many Australians may need to self-isolate for their own protection or the protection of others. Some people may choose to practice social distancing by staying home.
We want you to know you can do most of your Centrelink, Medicare and Child Support business using our self service options.
If you haven’t already, we urge you to create a myGov account so you can do your Centrelink, Medicare and Child Support business with us online.
If you’d prefer to use a mobile device, our Centrelink, Medicare and Child Support Express Plus apps let you access your information and complete a broad range of tasks. You can download our apps from the App Store or Google Play.
To save time on the phone, you can create a voiceprint to get quicker access to our services. A voiceprint is a secure way to confirm your identity and replaces the need for you to enter your Personal Identification Number or answer your security questions each time you call.
Find out more about our self service options.
If you’re affected by COVID-19 and looking for information and services, go to servicesaustralia.gov.au/covid19. We’ll continue to update our website to make sure you have access to the most current and helpful information.
If you’re concerned about COVID-19 and have questions, you can call the Coronavirus Health Information Line on 1800 020 080.
Thank you for your understanding and flexibility as we work through the challenges we face together as a community.