Keep safe! 5 tips to avoid falling for a scam

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Protecting your identity and being cautious of scams is an important part of modern day life.

It’s important to know what the Department of Human Services will do and things we won’t do, so you can help protect yourself. Here are 5 tips to avoid falling for a scam:

  1. Be cautious when someone calls you saying they are from the government

If you have concerns about the validity of the person calling you, get their contact details and phone them back using one of the Department of Human Service’s publically advertised phone numbers.

  1. Be wary of hyperlinks in emails

The department will never send you an email with hyperlinks. If you receive an email that claims to be from Centrelink or the Department of Human Services and it contains a hyperlink, don’t open it, and delete the email immediately.

  1. Think before transferring money

The department will never ask you to transfer money into an account to receive a payment. We will never ask you to provide passwords or PIN numbers to bank accounts. Don’t ever give your credit card or bank details online or over the phone if you are unsure about the validity of the contact.

  1. Don’t fall for a deal

We don’t do deals. We do not have any arrangements, for example with telephone companies to offer special deals if you receive a payment from us. Be suspicious of anyone trying to tell you otherwise.

  1. Do your bit to protect others

If you think you have had contact with someone trying to scam you, report it to the Australian Competition and Consumer Commission Infocentre on 1300 302 502, or “Report a scam” on the SCAMwatch website. You can also report cyber related scams to the Australian Cybercrime Online Reporting Network.

More information

Read more about how to protect yourself from scams on these websites: