Weekend servicing arrangements for flood-affected communities

Department of Human Services staff will continue to work this weekend, to assist people in Queensland’s flood–affected communities.

General Manager Hank Jongen said phone lines will again be open in Queensland between 10 am and 2 pm on Saturday 16 February and Sunday 17 February.

“Calling 180 22 66 remains the fastest way to make a claim for the Australian Government Disaster Recovery Payment and the Disaster Recovery Allowance,” Mr Jongen said.

“Staff will continue taking calls this weekend between 10 am and 2 pm.

“This gives people who’ve been busy with the clean up a chance to make that call.

“The Australian Government Mobile Service Centre will also be in McKinlay and Cloncurry on Saturday and Sunday to help people with information on how to claim a disaster payment or provide social work support.

“The Mobile Service Centre will continue on to Richmond, Hughenden and Julia Creek throughout next week.”

Mr Jongen again praised the efforts of staff in delivering payments and services quickly and efficiently to people in need and said the number of claims granted for the floods was likely to surpass the total after Cyclone Larry in 2006.

The disaster payments are available to eligible people living in the local government areas of Burdekin, Burke, Charters Towers, Cloncurry, Cook, Doomadgee, Douglas, Flinders, McKinlay, Palm Island, Richmond, Townsville, Winton and Wujal Wujal.

People have until 11 August 2019 to make a claim.

To claim a disaster payment, call 180 22 66 or visit humanservices.gov.au/disaster for more information.

To learn more about Mobile Service Centre stopping locations visit humanservices.gov.au/mobileoffice