Online services restored

We apologise that people were unable to access Department of Human Services’ online services earlier today.

We experienced technical difficulties that affected myGov, online accounts and mobile apps.

Department of Human Services General Manager Hank Jongen said the issues began around 9.40am and services began being progressively restored from 12.30pm.

“We apologise for the inconvenience this outage undoubtedly caused for our customers. We understand the timing is unfortunate,” Mr Jongen said.

“We want to make sure customers are not disadvantaged by these issues, so we have extended the deadline for people to report their income until 7.30pm EST.

“Our staff worked hard to rectify the problem as quickly as possible. All services are now available, however a small amount of people may still experience intermittent issues logging in as we return to full capacity.

“If people don’t have urgent business, we encourage them to wait until services are fully restored to allow those with urgent business to access the services they need.         

“An investigation is underway to determine what caused the outage, but we have already ruled out any possibility of a cyber-attack.

“We can also confirm all regular payments were made overnight and were not impacted by this disruption.”

If anyone believes they have been disadvantaged by the outage, they can call us on their regular payment line to discuss their situation with a staff member.