New one-stop shop for Fairfield

Fairfield residents will benefit from better access to government services when the Department of Human Services brings Medicare and Centrelink services together to form a new one-stop shop.

All staff offering Medicare services from the Fairfield Service Centre within Neeta City Shopping Centre will move down the road to the larger Fairfield Service Centre on Barbara Street from Monday 7 September 2015.

Department of Human Services General Manager Hank Jongen said over 200 communities around Australia now have access to the department’s one-stop shops.

“Bringing Medicare and Centrelink services together under one roof allows Fairfield residents to do more of their government business from the one place without having to travel across town,” Mr Jongen said.

“There has been a significant decrease in demand for Medicare services in Fairfield thanks to the introduction of a range of alternative claiming options.

“Since the move away from offering Medicare cash rebates in 2012, the number of people visiting the service centre within Neeta City Shopping Centre has nearly halved.

“Fairfield residents can now process routine rebate items straight from their GP’s reception desk without having to make a separate trip to a Medicare service centre.

“Nationally, more than 95% of all Medicare claims are now lodged electronically at the point of service.

“While the best way to claim your Medicare benefit is at your doctor’s surgery, I also encourage local residents to check out the range of digital services available through myGov and the Department of Human Services Express Plus apps.

“These options allow people to do their routine government business where and when it suits them.

“However, staff at the Fairfield Service Centre will always be available to provide face-to-face services to people who require more intensive or personalised support.”

The Fairfield Service Centre is located at 29-33 Barbara Street and is open Monday to Friday, from 8:30 am to 4:30 pm.