Medicare service changes in Melbourne’s south-east

The Department of Human Services has announced changes to its Medicare services for south-east Melbourne residents.

From Monday 1 February 2016, staff offering Medicare services from the service centre in the Chadstone Shopping Centre will relocate to the Oakleigh Service Centre on Atherton Road.

Department of Human Services General Manager Hank Jongen said bolstering Medicare services in the existing Oakleigh Service Centre will provide the local community with access to convenient, coordinated Medicare and Centrelink services under the same roof.

“Moving Medicare services to Oakleigh reflects the trend of delivering more government services from a single point, a model now available in more than 200 locations across Australia,” Mr Jongen said.

“The move also acknowledges significant changes in the way customers are choosing to claim their Medicare rebate these days.

“Nationally, more than 95 per cent of all Medicare claims are now lodged electronically at the point of service. As more and more doctors continue to offer this convenient service, our customers are increasingly moving away from claiming at our service centres.

“People are also continuing to take up our digital services, available through myGov and the Department’s range of Express Plus apps—options that make it easy to do routine government business where and when it suits them.

“I encourage residents to ask whether their doctor offers an electronic Medicare rebate service, and to check out the range of digital services now available to save them time.”

The Oakleigh Service Centre is located at 88 Atherton Road and is open Monday to Friday, from 8.30 am to 4.30 pm.