Easter holiday arrangements for Centrelink, Medicare and Child Support

Department of Human Services customers will notice some changes to payments and services over the Easter and Anzac Day holiday period.

Department of Human Services General Manager Hank Jongen said as in previous years, all service centres and most phone lines providing Centrelink, Medicare and Child Support services will be closed from 3 to 6 April 2015 over the Easter long weekend.

“Anzac Day falls on Saturday 25 April this year. As Western Australia is observing a public holiday on Monday 27 April service centres and most phone lines in that state will be closed,” Mr Jongen said.

“The good news is you can still do most of your business online or through self-service options during this period.

“You can still report your earnings, update your details, and check your reporting dates using our self-service options.

“Whether you do this on your smartphone using our Express Plus apps, myGov, or through our phone
self-service, you’ll have more time to enjoy the break.”

While having these options available for customers will cause minimal disruption, Mr Jongen said customers should be aware of different reporting and payment dates.

“If you are due to receive a payment on Friday 3 April or Monday 6 April, you may be paid early, so you may need to budget for a longer period between payment dates afterwards,” Mr Jongen said.

“People may also need to report their job search efforts or income early if their usual reporting date falls on a public holiday. You can find out your reporting date on our website or through online services.

“Although your reporting date may be different, the assessment period remains the same which means you may need to estimate your income and report within 14 days if there is a difference.”

Mr Jongen said people can transfer funds to their BasicsCard on public holidays by calling 1800 132 594 from 8am – 5pm, and BasicsCard balances can be checked at any time by calling 1800 057 111. Calls to both lines are free.

“There are no changes to the usual child support payment arrangements, however parents should note late payments may be further delayed by public holidays,” Mr Jongen said.

“The automated Child Support Information Service on 131 107 will still be available.”

Mr Jongen said all essential 24/7 Medicare Provider Services for doctors will remain open and available over the Easter long weekend and Anzac day, and customers can lodge certain Medicare claims at their doctor’s office or via online services as usual.

More information is available at humanservices.gov.au/holidays.