Consolidating services in Byron Bay and Brunswick Heads

The staff and services at Byron Bay Service Centre will consolidate with nearby Brunswick Heads Service Centre from 10 December 2018.

The last day of trade for the Byron Bay Service Centre will be Friday 7 December.

With more people accessing online services, Department of Human Services General Manager Hank Jongen said the Byron Bay Service Centre has seen a significant reduction in foot traffic.

“There’s a very low demand for face-to-face services in Byron Bay as more people are choosing to complete their business online,” Mr Jongen said.

“The Byron Bay Service Centre currently provides a digital express service offer, where people can use self service terminals or phone self service to complete their business.

“People in the community can continue to do this themselves at a time and place that suits them through myGov or the Express Plus mobile apps.

“People who need more complex support have been referred to Brunswick Heads Service Centre for some time.”

The consolidation of staff and services in one site means Brunswick Heads Service Centre can better support the region.

The department has comprehensively engaged with the community to make sure locals are aware of the new arrangements and are well supported during this change.