Brand new building for Lake Haven one-stop shop

Lake Haven residents will benefit from having more government services under the one roof when Centrelink and Medicare services move into a new purpose-built service centre on Forrow Drive on Monday 13 April 2015.

Department of Human Services General Manager Hank Jongen said Lake Haven will join over 170 communities around the country that are already benefitting from one-stop shops.

“All staff and services currently located at Lake Haven Shopping Centre and on Bannister Drive, will move just around the corner to the brand new one-stop shop at 3 Forrow Drive,” Mr Jongen said.

“This exciting new development features a more spacious waiting area with modern furnishings, access to additional self-service terminals, and shared on-site car park facilities for visitors.”

Mr Jongen said the move to bring services together is reflective of community expectations for greater convenience when dealing with government services.

“The decrease in customers coming into our service centres, combined with the timing of the lease end dates at the Lake Haven Shopping Centre, has contributed to the decision to consolidate our services into the brand new Lake Haven Service Centre,” Mr Jongen said.

“Customers are also taking advantage of online services and digital claiming options, meaning for many – there is no need to visit a service centre on a regular basis. Nationally, more than 91 per cent of all GP claims are made electronically at the point of service.

“While the best way to claim your Medicare rebate is at your doctor’s, I also encourage locals to check out the range of digital services available through myGov and the Department of Human Services Express Plus apps.

“However, staff at the Lake Haven Service Centre will continue to provide face-to-face services to those who require more personalised or intensive support.”

The Lake Haven Service Centre will open Monday to Friday, from 8:30 am to 4:30 pm.