The Goulburn Service Centre delivering Centrelink and Medicare services is closed due to fire damage. The incident occurred outside of business hours and thankfully no one was hurt.
We are working hard to make alternative arrangements so that local residents can still access in-person Centrelink and Medicare services. We ask that customers who don’t need to contact us urgently, consider delaying their query until alternative arrangements are in place.
In the meantime, we encourage customers to use the range of digital service options available, such as the Express Plus Mobile Apps and online and phone self-service, to do their routine business with the department. Customers are also able to contact the department by telephone as usual.
We will be keeping all customers informed and advertising temporary servicing arrangements once they have been finalised.
We appreciate our customers’ patience during this time and want to reassure them we are working hard to minimise disruption to services.