Support available in border towns

Services Australia is working hard to provide the best support we can during this difficult time and wants to remind Victorians they can do most of their business using our online services.

Services Australia General Manager Hank Jongen said the health and safety of our staff and customers is our highest priority.

“We understand people who live in Victorian border regions are worried and acknowledge their concerns about not being able to travel to access face-to-face services in their nearby towns in neighbouring states,” Mr Jongen said.

“We strongly encourage everyone to follow the Government’s COVID-19 guidelines, including border closures.”

He said there are a number of ways people can do their business with us.

“You can do most of your Centrelink and Medicare business online and we encourage everyone who is confident with online options to use these channels.

“This includes reporting income, uploading documents, claiming payments, managing appointments, changing your address or bank account details and many other common transactions.

“There are help guides on our website that provide step-by-step instructions if you’re unfamiliar with the processes,” Mr Jongen said.

“Our phone lines are also operating as normal and are available for anyone needing assistance.

“We understand some people won’t be able to do the activities in their Job Plan. That’s okay – your payment won’t be affected. This is the case for everyone, not just those living in Victoria.

“Suspensions and penalties don’t apply at this time so no one will be disadvantaged if they are unable to access face-to-face services.

“We must remain vigilant to protect the health and safety of our community. We’re here to help and we’ll work with anyone affected by COVID-19 to make sure they have access to our services.”

For more information about COVID 19 assistance see and for more about online options, see