Services Australia update following Western Australia’s positive coronavirus test

Services Australia has updated service arrangements following new restrictions announced by the West Australian Government.

Services Australia General Manager Hank Jongen said West Australians who need to access payments are urged to use Services Australia’s online service options rather than visit service centres.

“Our service centres will remain open for vulnerable members of the community if they need to access immediate support that they’re unable to complete online or over the phone,” Mr Jongen said.

“In line with the latest health advice, there will be strict limits on the number of staff and customers who can be in a service centre at any one time and anyone visiting must wear a face covering.

“If someone attends a service centre and they can undertake their business online or via telephone, they may be asked to leave and use these services.

“People in other states and territories who have recently travelled from Western Australia may also have current requirements to get tested or isolate. We ask that you follow the local health directions and understand that you may not be permitted to access our service centres locally.

“The easiest and quickest way to start a claim is online or via phone. People can do most of their Centrelink and Medicare business online or over the phone. We encourage everyone to use these channels wherever possible.”

If people can’t use Services Australia’s online services, they can call their main payment line for assistance. People can also call 131 202 to speak to Services Australia in their language.

More information about support being provided by Services Australia is available at