Improved services for Papunya

Services Australia will increase the Agent service in Papunya to a full-time service from tomorrow, Thursday 1 April 2021.

The MacDonnell Regional Council will continue to host the Agent service from its offices at Lot 256 Papunya Road.

The Agent previously operated for 20 hours a week. The Papunya Centrelink Service Centre, which had operated from the same council building, has been closed since March 2020 due to COVID-19 and will not re-open.

Services Australia General Manager Hank Jongen said Services Australia regularly reviewed its service offering to ensure it suited the needs of the community.

“Increasing the Papunya Agent service from 20 hours a week to a full-time service means facilities and assistance will be available for our customers every weekday,’ Mr Jongen said.

‘Customers can continue to use the self-service facilities and if they need additional assistance, trained Agent staff will be available to help with accessing Centrelink, Medicare and Child Support.

‘Agents receive extensive training and ongoing support to assist with access to self-service facilities, certifying Proof of Identity documents and accessing general information.

‘For people who do not wish to go online, phone self-service provides a way to conduct business quickly, easily and at their convenience seven days a week.’

Mr Jongen said Services Australia would also continue to support the Papunya community through scheduled Remote Servicing Team visits.

‘The team provides support to individuals, families and communities to connect with our payments, services and programs,’ he said.

For more information about services available at Agents, visit Agents and Access Points – How we can help – Services Australia.