Improved government services in Ballarat

Ballarat residents will soon have access to contemporary face-to-face government services at Wendouree.  

The Services Australia Albert Street Service Centre will relocate to the new Wendouree precinct from Monday 13 December 2021. 

All existing Centrelink and Medicare services, as well as support from the National Disability Insurance Agency and the Department of Veterans’ Affairs will continue to operate side by side at the new location. 

Services Australia General Manager Hank Jongen said relocating to the new site at 21-53 Learmonth Road, Wendouree (also known as the former Masters building) will provide a contemporary environment with state-of-the-art facilities.  

“Many Services Australia staff are already working from the Wendouree site and staff from the Albert Street Service Centre will be joining them at the new precinct site,” Mr Jongen said. 

“Bringing these staff and services together in one place will allow for greater collaboration and support between staff which will in turn mean an improved customer experience for Ballarat residents.” 

The new Ballarat Service Centre will offer: 

  • face-to-face customer interviews 
  • updated self-service facilities 
  • increased support to access digital services including digital coaching appointments and bring your own device options 
  • referrals to specialists and other government services. 

“As part of the enhanced services at the new service centre, customers will be able to provide real time feedback on their experience,” Mr Jongen said. 

“The new service centre site offers ample parking, is close to the Howitt Street train station and is serviced by a range of local bus options.” 

The new Ballarat Service Centre will continue to be open Monday to Friday, from 8.30am to 4.30pm.