Easter holiday arrangements for Centrelink, Medicare and Child Support

There will be some changes to payments and services over the Easter holiday period for Centrelink, Medicare and Child Support customers.

All service centres and most phone lines providing Centrelink, Medicare and Child Support services will be closed on Friday 2 April and again on Monday 5 April

Services Australia General Manager Hank Jongen said self-service options would continue to be available during this period.

“Our Express Plus mobile apps, phone self-service lines and online accounts are the easiest way to do business with us,” Mr Jongen said.

“You can use myGov on public holidays to apply for an advance payment, update details, lodge Medicare claims and report your employment income.

“The dates you need to report to us may have changed because of the Easter public holidays.

“If you’re due to report, you can do this early and tell us what you expect to be paid for your assessment period.

“If you report after your assessment period, we’ll pay you after you report to us. If you make a mistake, you can correct your estimate within 14 days, or when you next report.

“I encourage people to check their reporting dates on our website, through their Centrelink online accounts or via phone self-service.”

There are no changes to Child Support arrangements, however payments made after Thursday 1 April may be delayed by as financial institutions close for public holidays.

People can continue to claim Medicare benefits at their doctor’s office or using self-service. Critical services for Medicare providers such as organ donor and PBS authorities will remain available over this period.

Find out more about holiday period reporting and payment dates at servicesaustralia.gov.au/holidays


Spoken by Services Australia General Manager Hank Jongen.

Transcript: Over the Easter holiday period, there are special arrangements in place. Our service centres and most of our phone lines will be closed on Friday 2 April and again on Monday 5 April.
Transcript: You can use our myGov online services, our apps and our phone self-services at anytime over the holiday period.
Transcript: Some people may get paid a day or two earlier. It’s important to remember this is not an extra payment, it’s an early payment and you therefore need to budget to ensure you’ve got enough money to cover you to your next regular payment.