Changes to Canberra Centrelink servicing

Services Australia is changing the way it delivers government services in north Canberra.

The Gungahlin and Belconnen Service Centres will be upgraded and the Braddon Service Centre will cease operations in December 2021.

Canberrans can also access service centres in Woden, Tuggeranong and just over the border in Queanbeyan, providing many options to customers who need face-to-face support.

Services Australia General Manager Hank Jongen said Canberra would continue to be well serviced with four service centres in the ACT.

“In making this decision, we carefully considered a number of factors including customer demand, area demographics and public transport options,” Mr Jongen said.

“We’ve seen a steady decline in customer demand in Braddon, which has fallen by 40 per cent since 2016, coinciding with changes to the demographic of the suburb. It’s slowly changed from an area with a high level of community housing, to a shopping and food precinct with new residential apartments.

“The central corridor of the inner north is also well served by the light rail which can take customers who would have previously visited the Braddon office directly to Gungahlin.

“Services Australia will continue to undertake community outreach activities to support vulnerable customers across the inner north, including regular visits to Ainslie Village.

“Services Australia has transformed and modernised the way customers access services. Along with the uptake of digital services such as myGov and Express Plus mobile apps, this has meant fewer people need to attend service centres.

“Canberrans still have a higher ratio of service centres compared to most other major metropolitan areas and will soon have modernised northside offices in both Gungahlin and Belconnen, with Centrelink services by appointment available.”

Services Australia service centres remain open during COVID-19 lockdowns with strong health and safety protocols in place. People are encouraged to complete their Centrelink and Medicare business online if they can, but staff remain available for those who need extra support.

There will be no job losses as a result of these changes. All staff from the Braddon Service Centre will relocate to other Canberra service centres.