About COVID-19 vaccines
COVID-19 vaccines are free for everyone living in Australia. If an individual chooses not to have a COVID-19 vaccine, their eligibility for Government payments won’t be affected.
The Australian Government has mandated the reporting of COVID-19 vaccinations to the Australian Immunisation Register (AIR). Vaccination providers are expected to report COVID-19 vaccinations within 24 hours, if possible.
People can use their immunisation history statement or COVID-19 digital certificate to show proof of their COVID-19 vaccinations in Australia. Currently, people can only get proof of COVID-19 vaccines that are approved for use in Australia.
There’s more information about vaccines on the Department of Health’s website.
COVID-19 digital certificate
The COVID-19 digital certificate only shows COVID-19 vaccinations.
People will be able to see their certificate after they’ve had all required doses of an approved COVID-19 vaccine.
Vaccination providers will need to add all of an individual’s COVID-19 doses to the Australian Immunisation Register before people can see their certificate.
People can add their certificate to an Apple Wallet or Google Pay on their device, or save their proof offline in the Express Plus Medicare app for easy access. There’s more information about this on our website.
We’re working with state and territory governments to integrate proof of COVID-19 vaccinations into their check in apps.
Currently, people can share their certificate with the Service NSW mobile app and the Service Victoria app. There’s information about how to do this on our website.
Immunisation history statement
An immunisation history statement shows all vaccinations people have had that are recorded on the AIR. This is different to the COVID-19 digital certificate.
The immunisation history statement can also be used to:
- keep track of the immunisations people have had
- see if any National Immunisation Programme immunisations are overdue or will be due soon (excluding COVID-19 vaccinations), and
- prove people’s immunisations are up to date for education, employment and travel purposes.
People can prove they’ve received one dose of an approved COVID-19 vaccine using their immunisation history statement. Once they’ve received all required doses, they can access the COVID-19 digital certificate.
How do I access proof of my COVID-19 vaccinations?
People can get an immunisation history statement or COVID-19 digital certificate to show proof of their vaccinations. It’s important to know, if an individual has only received one dose of an approved COVID-19 vaccine, they’ll need to use their immunisation history statement as proof until they receive their second dose.
People aged 14 or older will need to get their own immunisation history statement or digital certificate using either their:
People not eligible for Medicare can get proof using the Individual Healthcare Identifiers service (IHI service) through myGov.
If someone can’t get proof online, their vaccination provider can print their immunisation history statement or COVID-19 digital certificate, or they can contact the AIR on 1800 653 809 and ask for a copy to be sent to them.
In addition, if someone urgently needs help getting proof of their COVID-19 vaccinations so they can return to work, they can contact the AIR on 1800 653 809—even if it’s still within 10 days of them receiving their vaccination.
Services Australia will work with the vaccination provider to confirm the individual’s vaccination details and manually update their immunisation history statement. They can also help link Medicare to myGov so they can access the proof they need return to work.
Help is available
If an individual’s COVID-19 vaccinations aren’t showing after 10 days, we encourage them to speak with their vaccine provider in the first instance. If these details can’t be updated by their provider, they can call the AIR on 1800 653 809.
For people linking their Medicare account to myGov for the first time, it’s important to know the name they have recorded with myGov and Medicare must be the same, for security reasons.
If the names don’t match, they will need to update these details with the services either already linked to their myGov account or with Medicare. To update details with Medicare, people can call 132 011. This line is open 24/7.
People can check what name is recorded with myGov by signing in and going to Personal details in their Account settings and selecting Name and date of birth. This will display the person’s given names, last name, date of birth and the last time this was updated.
People can ask general myGov troubleshooting questions through @myGovau Twitter or speak with the myGov helpdesk on 13 23 07 (Option 1). This line is open Monday – Friday 7:00am – 10:00pm and Saturday – Sunday 10:00am – 5:00pm.
Safeguarding your COVID-19 digital certificate
Services Australia is continually evolving proof of vaccination certificates, including strengthening security measures.
The current version of the COVID-19 digital certificate has several security measures including:
- animated tick
- unique document number
- live clock, and
- shimmering Coat of Arms.
It’s important to note all of these features should show through the Express Plus Medicare app. Anyone who suspects an individual may be creating fake COVID-19 digital certificates or Medicare immunisation history statements should report it.
Everyone has a role to play in keeping their personal information safe both online and at home. This includes keeping physical information, such as mail, secure from opportunistic scammers, and regularly changing passwords.
We’re aware there have been some scams relating to vaccination certificates.
We’ll never send people links to access proof of COVID-19 vaccinations via SMS. People who get a text message asking them to click a link to access their ‘COVID-19 passport’ or similar, should delete it.
It’s free to get proof of COVID-19 vaccinations. We’ll never ask people to pay money to access their immunisation history statement or digital certificate.
We always encourage people wherever possible to do their business with us online, because once they have logged in to their myGov account, it’s a secure platform.
If people think they may have been scammed and have concerns about the security of their Services Australia accounts, they can call Services Australia’s dedicated Scams and Identity Theft Helpdesk on 1800 941 126 for information, help and advice. Scams can also be reported to Scamwatch via their website.
- Find resources including images, videos and fact sheets about getting proof here.
- Medicare online help guides can be found here.
- More information about accessing proof of COVID-19 vaccinations can be found here.
- Information about the International COVID-19 Vaccination Certificate can be found here.
- People with disability who need assistance booking a COVID-19 vaccine or need free, fact-checked information about COVID-19 can contact the Disability Gateway on 1800 643 787 or visit their website.