Public discussion on Centrelink customer satisfaction and complaint levels does not reflect the full context provided by officials to Senate Estimates last week and information contained in our recently published 2017-18 Annual Report.
Category: On the record (page 3)
2 October 2018 – Correction of inaccurate ZDNet report
An article published by ZDNet on 2 October 2018 reports information about the Department of Human Services’ income welfare compliance activities that is incorrect.
29 August 2018 – Correction – Transfer from Newstart Allowance to the Age Pension
We haven’t changed how we transition people from Newstart Allowance to Age Pension and claims to the contrary are simply incorrect.
19 July 2018 – Correction – Nine News Perth – Child Care Subsidy report
Reporting on Nine News Perth on 17 July 2018 incorrectly claimed there was a “glitch” with the new…
6 July 2018 – Child Care Subsidy system availability
The Centrelink Express Plus app and online accounts experienced intermittent issues earlier this week, which have now been resolved.
There was scheduled maintenance on the department’s website on the weekend prior to the new financial year. This allowed the department to update our systems with any changes coming into effect from 1 July.
The issues were not related to the Child Care Subsidy.
8 June 2018 – Casual Staff
Recent comments in the media about the number of casual staff employed by the Department of Human Services have been grossly exaggerated.
31 May 2018 – Statement about Hobart Mercury report
An article published in the Hobart Mercury on 31 May 2018 reports information about the Department of Human Services’ online income confirmation program that is misleading.
4 May 2018 – Correction of inaccurate reporting on A Current Affair
Channel Nine’s A Current Affair (ACA) story ‘Double standards’ (3 May 2018) incorrectly reports 20 per cent of debt letters issued by the Department of Human Services were false.
Statement about Child Support system issues – 28 March 2018
Claims by the CPSU that the department’s Child Support system has been completely inoperative for four days are simply incorrect.
15 January 2018 – Clarification on number of calls waiting longer than one hour
Contrary to recent reporting about the number of calls to the Department of Human Services that took longer…