Recent media reports about our compliance review teams contain factual errors and misrepresentations that require correction. The latest coverage continues to wrongly refer to online compliance as automated debt-raising.
We would like to clarify recent inaccurate reports about how the department uses data collection for medical research purposes.
Reporting linking Centrelink-Medicare data matching with online compliance is inaccurate and only serves to confuse two very separate programs administered by the Department of Human Services.
It also wrongly refers to online compliance reassessments as ‘incorrect debt notices’.
iTWire today made inaccurate and misleading claims in its story titled DHS cares little for the privacy of Australians.
We value the important role of carers and want to clarify reporting in WA Today (10 April 2019) about transitioning from a child to an adult Carer Allowance.
Reporting in The Age, The Sydney Morning Herald and The Canberra Times (25 March 2019) included misleading information about how we conduct our compliance activities.
An article published in the Herald Sun on 19 February 2019 reported misleading information about the Department of Human Services’ online compliance system.
The introduction of the online portal did not change how data-matching was completed or the way income was assessed and differences calculated.
Recent remarks about the training and quality of work provided by the department’s Service Delivery Partners are unfounded.
Operators from our suppliers manage calls in exactly the same way as our own staff.
A Current Affair on Thursday 15 November 2018 reported misleading information about how a person’s home is assessed when they need to enter aged care or a nursing home level of care.