Recent media reports about our compliance review teams contain factual errors and misrepresentations that require correction. The latest coverage continues to wrongly refer to online compliance as automated debt-raising.
Category: On the record (page 2)
2 August 2019 – Medicare data collection for medical research purposes
We would like to clarify recent inaccurate reports about how the department uses data collection for medical research purposes.
31 July 2019 – Correction – Online compliance
Reporting linking Centrelink-Medicare data matching with online compliance is inaccurate and only serves to confuse two very separate programs administered by the Department of Human Services.
It also wrongly refers to online compliance reassessments as ‘incorrect debt notices’.
8 May 2019 – Correction of inaccurate reporting by iTWire
iTWire today made inaccurate and misleading claims in its story titled DHS cares little for the privacy of Australians.
10 April – Carer Allowance reporting
We value the important role of carers and want to clarify reporting in WA Today (10 April 2019) about transitioning from a child to an adult Carer Allowance.
25 March – Correction – compliance activities
Reporting in The Age, The Sydney Morning Herald and The Canberra Times (25 March 2019) included misleading information about how we conduct our compliance activities.
19 February 2019 – Correction of inaccurate reporting in the Herald Sun
An article published in the Herald Sun on 19 February 2019 reported misleading information about the Department of Human Services’ online compliance system.
8 February 2019 – Correction of inaccurate reporting on InnovationAus.com
The introduction of the online portal did not change how data-matching was completed or the way income was assessed and differences calculated.
Service Delivery Partners
Recent remarks about the training and quality of work provided by the department’s Service Delivery Partners are unfounded.
Operators from our suppliers manage calls in exactly the same way as our own staff.
19 November 2018 – Correction of inaccurate reporting on A Current Affair
A Current Affair on Thursday 15 November 2018 reported misleading information about how a person’s home is assessed when they need to enter aged care or a nursing home level of care.