Category: On the record
9 December 2020 – Correction – External Collection Agents Request for Tender
ABC News online and TV reporting about Services Australia External Collection Agents (ECA) Request for Tender is misleading.
Important information about COVID-19
Services Australia touches the lives of almost all Australians. We want to reassure you we’re working hard to provide the best support we can during this difficult time.
Claims made recently in regards to the EOI underway for the Mornington agent are not correct. The people of Mornington will continue to have access to service centres in Frankston, Rosebud and Hastings.
Statement – Child Care Subsidy balancing outcomes
If a family disagrees with their Child Care Subsidy balancing outcome, or has information to provide that may impact their entitlement, we encourage them to call us on 136 150.
If someone does experience any issues, we work with them closely to resolve them.
28 August 2019 – Correction – Misrepresentation of compliance processes
Reporting published today misleads readers by continuing to claim the department sets targets for staff based on the number of debts raised.
28 August 2019 – Correction – Tax Garnishee processes
We’d like to correct the record after reporting on ABC 730 last night claimed the department “may have breached its own policy” when garnisheeing customer tax returns. The following information was provided to the journalist but not reflected in reporting.
22 August 2019 – Correction – Huonville Centrelink Service Centre
Recent media reports claiming the Huonville Service Centre in Tasmania will close are wrong and the department is concerned that this misinformation is causing local residents unnecessary distress.
17 August 2019 – Correction – Reporting on Online Compliance
We’d like to clarify some incorrect information about the Department of Human Services’ income review system, following a recent letter published in the Launceston Examiner.
13 August 2019 – Correction – Reporting on compliance staff
Recent media reports about our compliance review teams contain factual errors and misrepresentations that require correction. The latest coverage continues to wrongly refer to online compliance as automated debt-raising.