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Category: On the record

Category: On the record

18 August 2021 – Correction –COVID-19 Disaster Payments in South East Queensland

10 News First reporting (17 August 2021) incorrectly claimed that Services Australia paid COVID-19 Disaster Payments to people in…
Continue reading “18 August 2021 – Correction –COVID-19 Disaster Payments in South East Queensland”…
Posted on: 18 Aug 2021Written by: Media Hub

9 December 2020 – Correction – External Collection Agents Request for Tender

ABC News online and TV reporting about Services Australia External Collection Agents (ECA) Request for Tender is misleading.

Continue reading “9 December 2020 – Correction – External Collection Agents Request for Tender”…
Posted on: 09 Dec 2020Written by: Media Hub

Important information about COVID-19

Services Australia touches the lives of almost all Australians. We want to reassure you we’re working hard to provide the best support we can during this difficult time.

Continue reading “Important information about COVID-19”…
Posted on: 19 Mar 2020Written by: Digital Media

Mornington servicing

Claims made recently in regards to the EOI underway for the Mornington agent are not correct. The people of Mornington will continue to have access to service centres in Frankston, Rosebud and Hastings.

Continue reading “Mornington servicing”…
Posted on: 28 Feb 2020Written by: Media Hub

Statement – Child Care Subsidy balancing outcomes

If a family disagrees with their Child Care Subsidy balancing outcome, or has information to provide that may impact their entitlement, we encourage them to call us on 136 150.

If someone does experience any issues, we work with them closely to resolve them.

Continue reading “Statement – Child Care Subsidy balancing outcomes”…
Posted on: 08 Nov 2019Written by: Media Hub

28 August 2019 – Correction – Misrepresentation of compliance processes

Reporting published today misleads readers by continuing to claim the department sets targets for staff based on the number of debts raised.

Continue reading “28 August 2019 – Correction – Misrepresentation of compliance processes”…
Posted on: 28 Aug 2019Written by: Media Hub

28 August 2019 – Correction – Tax Garnishee processes

We’d like to correct the record after reporting on ABC 730 last night claimed the department “may have breached its own policy” when garnisheeing customer tax returns. The following information was provided to the journalist but not reflected in reporting.

Continue reading “28 August 2019 – Correction – Tax Garnishee processes”…
Posted on: 28 Aug 2019Written by: Media Hub

22 August 2019 – Correction – Huonville Centrelink Service Centre

Recent media reports claiming the Huonville Service Centre in Tasmania will close are wrong and the department is concerned that this misinformation is causing local residents unnecessary distress.

Continue reading “22 August 2019 – Correction – Huonville Centrelink Service Centre”…
Posted on: 22 Aug 2019Written by: Media Hub

17 August 2019 – Correction – Reporting on Online Compliance

We’d like to clarify some incorrect information about the Department of Human Services’ income review system, following a recent letter published in the Launceston Examiner.

Continue reading “17 August 2019 – Correction – Reporting on Online Compliance”…
Posted on: 17 Aug 2019Written by: Media Hub

13 August 2019 – Correction – Reporting on compliance staff

Recent media reports about our compliance review teams contain factual errors and misrepresentations that require correction. The latest coverage continues to wrongly refer to online compliance as automated debt-raising.

Continue reading “13 August 2019 – Correction – Reporting on compliance staff”…
Posted on: 13 Aug 2019Written by: Media Hub

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