The Department of Human Services’ digital self-service options are leading the way in government innovation, making life easier for Australians and proving that the digital revolution isn’t the future – it’s well underway.
Parramatta Service Centre Manager Lee Daniels was thrilled when specialist staff in his office pitched him the idea of a hosting a digital session with other service providers in the community, including the Australian Taxation Office and Community Migrant Resource Centre.
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“We’re educating the service providers, who in turn teach their clients so they can do their business online themselves,” Lee said. “That frees us up to deal with the most vulnerable people who come through our doors.”
One of the specialist staff members who organised the event was Di Hong, a Multicultural Service Officer whose job it is to develop good relationships with multicultural communities and service providers. He also promotes in-language resources and digital services, helping people from non-English speaking backgrounds to complete their business online.
“It was a great opportunity for all of us to work together,” Di Hong said.
“Sharing information helps us to keep improving the way we serve our community. And that’s what we should all be striving to do.”