Reporting linking Centrelink-Medicare data matching with online compliance is inaccurate and only serves to confuse two very separate programs administered by the Department of Human Services.
It also wrongly refers to online compliance reassessments as ‘incorrect debt notices’.
iTWire today made inaccurate and misleading
claims in its story titled DHS cares
little for the privacy of Australians.
We value the important role of carers and want to clarify reporting in WA Today (10 April 2019) about transitioning from a child to an adult Carer Allowance.
Reporting in The Age, The Sydney Morning Herald and The Canberra Times (25 March 2019) included misleading information about how we conduct our compliance activities.
An article published in the Herald Sun on 19 February 2019 reported misleading information about the Department of Human Services’ online compliance system.
introduction of the online portal did not change how data-matching was
completed or the way income was assessed and differences calculated.
Recent remarks about the training and quality of work provided by the department’s Service Delivery Partners are unfounded.
Operators from our suppliers manage calls in exactly the same way as our own staff.
A Current Affair on Thursday 15 November 2018 reported misleading information about how a person’s home is assessed when they need to enter aged care or a nursing home level of care.
Recent commentary about our Tasmanian staffing arrangements is missing context we gave at Senate Estimates on 25 October 2018.
Public discussion on Centrelink customer satisfaction and complaint levels does not reflect the full context provided by officials to Senate Estimates last week and information contained in our recently published 2017-18 Annual Report.